Dollar Rent a Car — Establishment and car rental at 580 Spring Street, Windsor Locks, Connecticut.

My wife booked a car through the website. Because she has booked with a debit card before and was able to get the car, she had no idea that she would need a credit card once we got there. In fact, we made the reservation using the debit car. Of course, that left us stranded once we got there. So the first complaint comes from the fact that the website allows you to purchase the rental with a debit card, but then does not accept it once you show up. Disable that ability and you will avoid confusion. And we know it's not just us because a driver told us that it happens about once a week and nobody does anything to fix the constant problem.

To be fair, there was something in small print or the confirmation email that specifically says to bring a credit card, I will give them that. But then I tried to call to cancel the car and maybe get some of our money back (after all, it would be a free car for someone to use and reserve, and I'm fully okay with a late cancellation fee). Nobody in corporate or customer service works on weekends. There isn't even a cancellation option in the website. So we had to pay full price for a car we didn't use. I even put in a request as soon as it happened, but of course they offered no sort of refund.